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Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

Please note that processing times may be extended during high-volume periods, promotions, or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary based on your location and selected shipping method, but typically range from 3–7 business days after shipment for domestic orders.

Delivery times are estimates and not guaranteed.

Domestic Shipping (United States)

We currently ship to addresses within the United States.

Orders are shipped via reputable carriers such as USPS, UPS, or FedEx, depending on availability and destination.

International Shipping

At this time, we do not offer international shipping.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to update.

Shipping Delays

Shipping delays may occur due to factors beyond our control, including but not limited to:

  • Carrier delays

  • Weather conditions

  • Customs or postal disruptions

We are not responsible for delays once the package has been handed over to the carrier.

Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at [care@primeharborwell.com] within 7 days of delivery (or expected delivery).

Include your order number and photos (if applicable) so we can assist you promptly.

Contact Us

If you have any questions about our shipping policy, please contact us at:
Email: [care@primeharborwell.com]